Four-Star Global Airline Award For Ethiopian Airlines
Addis Ababa, November 18, 2024 (ENA)
Ethiopian Airlines, Africa’s leading aviation group, has announced its recognition as the recipient of the prestigious Four-Star Global Airline award at the 2025 APEX Passenger Choice Awards. This esteemed accolade highlights Ethiopian Airlines’ unwavering commitment to delivering service that meets global standards to its passengers across more than 140 international destinations.
A Commitment to Excellence
Ethiopian Airlines earned the prestigious Four-Star Global airline status at the 2025 APEX Passenger Choice Awards. This accolade highlights the carrier’s commitment to customer-centric service. Moreover, it reinforces the airline’s dedication to maintaining exceptional service standards. Mesfin Tasew, CEO of the African carrier, emphasized the company’s resolve to uphold this high-quality service. Consequently, this recognition solidifies the airline’s position as a leading service provider in the aviation industry.
A Global Recognition
“We are truly honored to receive the prestigious ‘Four-Star Global Airline’ title once again,” said Mesfin Tasew. “This award motivates us to strive for even greater achievements, and we are thrilled to have our efforts recognized once more.”
A Testament to Passenger Feedback
The APEX Five Star and Four-Star Airline Awards rely solely on unbiased passenger feedback. These accolades gather insights through a partnership with TripIt from Concur, a popular travel-organizing app. For the 2025 Awards, passengers rated over one million verified flights across 600+ carriers worldwide. Ethiopian Airlines secured a Four-Star Global rating in this prestigious evaluation. Notably, the assessment uses a five-star scale to measure passenger satisfaction. This comprehensive approach ensures a fair and accurate representation of the African carrier’s service quality.
Rigorous Evaluation Criteria
In 2025, APEX refined the evaluation criteria, limiting the Five Star award to the Top 40 airlines globally. This change grants recognition to less than 7 percent of rated carriers. Similarly, the Four Star award now includes the next 50 airlines worldwide. Consequently, only 8 percent of airlines meet these rigorous standards.
A Significant Achievement
This marks a significant achievement for Ethiopian Airlines, placing it in the highest echelon of the aviation industry. The airline’s commitment to delivering exceptional service has earned it a reputation as a leader in the global aviation industry.
Raising the Bar
The Four-Star Global carrier earned recognition for its unwavering commitment to service excellence. Moreover, the airline consistently elevates its passenger experience through innovative strategies. Subsequently, the carrier focuses on delivering safe and reliable travel solutions. Furthermore, the team remains dedicated to meeting and exceeding customer expectations. Indeed, this commitment underscores Ethiopian Airlines’ mission to provide top-tier transportation services worldwide.
About Ethiopian Airlines
Ethiopian Airlines is the flag carrier of Ethiopia, operating a fleet of modern aircraft with an average age of five years. The airline has been a member of the Star Alliance since 2011 and has won numerous awards, including African Airline of the Year, Best Airline in Africa, and Best Business Class in Africa.
Source: Ethiopian News Agency